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Performance Outcomes Beyond Expectations
Feb
2008
In Alignment With the Big Picture
A practical approach with observations from the field
Alignment with the overall corporate strategy depends on a solid understanding of the big picture. And this understanding starts with the leaders. To put it succinctly, Florida Certified General Contractor Mark Ernest says "Understand it yourself."
Management Consultant Octavio Ballesta expands on this
thought adding:
"Be sure that you have a comprehensive and accurate
knowledge from the corporate "big picture", that includes corporate Mission,
Vision and Strategy; corporate goals envisioned in the strategy; projects that
are being developed to meet the strategy and relevant metrics to measure
effectiveness of corporate strategy."
The
Big Picture Is About Them
Next comes communicating your view of the big picture to
staff. VP of Marketing Rajesh
Mehta
believes communication of the company's
goals is a task of empowering your staff to make them a reality.
Part of empowering staff is to help them realize their own
role in the big picture. Leadership Development Consultant Drew Bishop
contributes this
comment:
"When working to help staff pay attention to the bigger
issues, it is important for them to understand how the big picture impacts them,
personally, and, more importantly, how what they do impacts the big
picture."
When should you communicate
the big picture? The approach by Energy Expert Ray Miller
is one of constant open communication: "I
communicate it all the time. Hold nothing back."
How much and how deep you
want to go in your communication depends on the situation and the person or
group you are talking to. Terry
Seamon suggests that at minimum you and your managers ought to
communicate
- How the business is doing.
- Where the business is heading.
- The opportunities the business has.
- The challenges the business faces.
According to Ballesta, you should plan meetings where you include as much detail as appropriate:
"When the progress of the corporate strategy can objectively measured do not hesitate in sharing the financial performance, operational improvements, technologic enhancements and market positioning achievements that are derived from proper strategy execution. Sharing this information will helpful to align to your staff around the practices that should be followed to achieve the corporate goals in the future.
Schedule periodic meetings with your staff to explain about other business
cases where having executed similar corporate strategies signified outstanding
financial outcomes; an improvement in the market positioning; a better business
agility; operational excellence and/or innovation based
culture."
Things to watch for
Technology Executive Gary Clarke
reminds us to keep thing simple, and cautions us about pre-existing
biases:
"In the past I have framed
the "big picture" as simply as possible. I then meet with each manager, and if
need be, with each person to link the big picture to their activities. I always
use a whiteboard to help create a visual map.
I make certain that each manager can articulate the big picture. You can expect that each person's version of the big picture will vary to meet either their bias, or limitation in comprehension."
To better understand some of these biases
CEO Eugene Rembor
adds:
"There are people who can't see colors while many others can.
There are people who have no night-vision and there are people who simply will
never see the big picture. I guess you have to accept it as a fact of live -
otherwise every single employee would be a director, VP or CEO because they
could see and comprehend the big picture."
Program Manager Robert Jakobson
offers the following suggestion for dealing with individuals who may
have trouble seeing the big picture:
"Keep in mind, not everyone
needs or wants to see the big picture to contribute to it. In fact many, find
that a big picture distracts them from focusing on the element of the picture
they've defined as their contributing portion. For these people - insure they
understand their area of focus, and that it does in fact connect. So even if
they don't "see" the big picture they see how they connect to
it."
Communicating the big picture
effectively
Business Developent expert James Potter
suggests:
"Learn to paint really well,
explain, draw, talk, telephone, engage and explain it again.
Show them the big picture, get them to draw it for you, get them to
understand every action has a reaction and the potential chain of events that
unfolds."
Finally, be sure to communicate the big picture to your
staff in a positive and memorable way. Web Development firm Owner Eileen Bonfiglio
used the following exercise:
"The
most successful and memorable meeting I held on this topic was a breakfast
meeting in where I brought donuts. I asked everyone to focus on the center and
tell me what was lacking or missing, tons of responses. I then asked them to
look at the whole donut and tell me what they saw. They got it and remember it
to this day - keep your eye on the donut, not the hole."
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